Arctic Air Home Services

Honest review of my recent experience: I signed up for their "Gold Membership" which includes 2 maintenance visits. The experience was pleasant to start as the staff was very friendly and quick to get my first appointment scheduled. Unfortunately, it took a turn from here on out. They provided me a 4-hour window in which I took off work for. The technician never showed up and was I contacted to reschedule. The tech showed up on the second visit and after inspecting my unit (less than 1 year old), showed me that there was "growth" in both units and attempted to sell me on ~$5k UV light system. He then went on to tell me that he could not clean out the growth as it is not included with my package. After he left, I found my brand new carpet (picture below) covered in dirt. I contacted the office to give them a chance to rectify the situation as I had to rent a carpet cleaner just to get it out, and was told the service manager was out and would get back to me. I followed up a week later and once again was told they would follow up with me. It's now been a month and I haven't heard back. Overall, I would not recommend using this company for their annual HVAC maintenance based on this experience. I essentially paid $265 to have someone come out and tell me my unit was dirty and then stain my carpet.

— Nic Flood

Cole from Arctic Air made two trips on the same day beyond coming out originally to get the right part to repair a problem he discovered during a routing maintenance check. If he hadn't, we could have been down for up to a week - which would not have made my wife very happy in SW Florida! He found a crack in the drain pan, replaced the pan, and then improved drainage piping.

— Andrew Chrostowski

Had specifically requested Jesse from Arctic Air Home Services to be our technician when we made the appointment several months earlier (based on neighbor recommendations). Instead, David M. showed up. We were pressed intently to add a UVC carbon air treatment system to our HVAC at a "discounted" price of over $2000 that I'm not sure we actually needed. And after the technician left, we received his report - which contained numerous photos of various pieces of HVAC equipment from someone else's home. Sorry, David, but we have a Honeywell thermostat, not the Trane pictured. And our system is not the Bryant you depicted, but rather a Carrier system. Not confident in this technician at all! Having paid ahead for one year of the Gold Membership, we were also stunned to be charge nearly $300 just to clean the condensate drain line (which we maintain routinely ourselves), and an additional $231 to "top off" the Freon refrigerant. We've never had an HVAC company charge extra for those things, as they are typically included as part of the twice yearly maintenance. We're seriously reconsidering having signed up with Arctic Air Home Services.

— Richard Schellhammer