Whaley Foodservice

Technician did a thorough job diagnosing the issue> I took longer than I anticipated, but they did provide answers for us. I think the trip charges, even though they were expalined to us up front and we agred to them, were exhorbanant. Paying travel time plus mileage plus gas seems to be overdoing it. However, for some makes you have no choice. They would be my last call if I had other options to try.

— Brass Tap

Unsafe Driving Whaley Foodservice Driver! I recently witnessed extremely reckless driving by a Whaley Foodservice vehicle, and I feel compelled to warn others. The driver was speeding(Over 70mph on Capital BLV 1100), weaving through traffic, and showing complete disregard for safety. This kind of behavior is not only dangerous for other drivers but also reflects poorly on the company’s professionalism. A company that operates van vehicles should ensure its drivers follow traffic laws and prioritize safety. If this is how they conduct themselves on the road, I’d be concerned about their overall reliability and care in other aspects of their business. Whaley Foodservice should seriously address this issue before someone gets hurt. I hope they take action to improve driver training and accountability. Until then, I would be cautious when dealing with this company.

— Truthfully Given

I would NOT recommend this company to do service EVER. Leave your equipment broken before doing business with them. After waiting 2 days to get a repairman out to my place, he doesn't have the common part on his truck, even though I told the lady that took the call I thought that was what it was (and I was correct). Another repair guy comes 2 more days later at the exact time I told the first NOT to come because we would be busy. 15 minutes later he has the repair complete. Now the bill- $133 to travel 21 miles. $99 for 15 minutes worth of work as the labor cost and $62 for the part that I could have bought on Ebay for $12.50 with free shipping. After talking to their manager, apparently they do not feel that this is unjust. He made no effort to appease me or offer any kind of refund due to this unjust charges. He just told me about how much it costs them to do business, which I can appreciate, but highway robbery is highway robbery. If you rape your victims, I mean customers, they will never come back to do business with you. I would only recommend this company to do business with if you are uber wealthy and can just throw money away to have them service your equipment. Unprofessional office staff. Unprofessional managers. Not customer focused in any manner.

— Big Family Pizza