General Parts Group

Hidden charges. I was not informed about the additional charges, which totaled over $120. The service is located in central Tucson (85719), but I was charged a $62.00 Zone Travel Charge on top of the $65.00 Service Call Charge—poor response from the support team. I do not recommend anyone go with General Parts. I provided my credit card details before scheduling the service. After two months, they finally contacted me regarding the declined payment, which they claimed was due to incorrect information. I had been trying to contact them for months to resolve the extra charges and the credit card issue, but received no response. Instead, they sent threatening emails warning that the account would be sent to collections and additional fees would apply. He never answered my call/responded to my email properly (Brian Reynolds) After calling more than five times today, I finally connected with the manager. Unfortunately, he did not explain the extra charges. The ironic part? When I called today to settle the invoice, the representative used the payment details she had on file, and the transaction was successful. This reflects poor team communication and mismanagement.

— Ganga Reddy Velma

The tech came out multiple times to diagnose a commercial freezer. He had no idea what he was doing with this unit. He spent the majority of time on the phone with other techs from the company. He replaced parts that did not need replacing. He did not know how to test compressor. He spent hours on the unit and achieved absolutely nothing and did not repair the unit. He left the inside of the unit torn apart with parts and screws all over. The capacitors were left hanging, the screws were not put back in the start relay. Wires were left loose. I was told the start relay could not be ordered but they could order a similar part that should work but it would take 2-3 weeks. I ordered the exact start relay needed (that's what I was told the problem was). I had it the next day after I ordered it. The new start relay was installed. That was NOT the problem. I had a second opinion from another company. The tech was here for 15 minutes, put everything back together that was left in shambles by your technicians and was able to determine within that time frame that the compressor was indeed bad. He showed me how he tested it and exactly how he came to that conclusion. He said that the capacitors and start relay were fine. So your company really just wasted time and billing hours, did not provide a solution and still did not inform me what the problem was with the unit yet I was billed over $1200. Basically I paid you $1200 to do absolutely nothing. No diagnoses was made. Nothing was achieved by your tech and no solution was provided by your company.

— Will Feurstock

I've used GP for years to service our kitchen at our community. Always attentive and quick to respond.

— Craig Lyall