Johnson Refrigeration, Inc.

Amazing experience! Johnson Refrigeration provides service from Central Avenue in Phoenix to anywhere east to Gold Canyon. The technician arrived within the scheduled time window and was very friendly and professional. He took the time to listen to the issues I was experiencing and immediately began troubleshooting, starting with the outside unit and then the thermostat. He quickly identified that the problem was a programming issue with my thermostat, which happened after I changed the Wi-Fi settings the day before. He clearly showed me what was wrong on the screen and walked me through the correct settings in case I need to reset it again in the future. He also inspected the outside unit and explained that it needed a new capacitor, including why these tend to fail in the summer heat. Additionally, he pointed out that the fan bearings are starting to wear out. He even had me come outside to see and hear the issue myself, which made it very clear. Before leaving, he provided a ballpark estimate for replacing that component when it eventually fails. Overall, the pricing was reasonable and the service was top-notch. I really appreciated the transparency and professionalism throughout the visit.

— Jenny

We love our new air conditioner and thermostat! Our home is extra cool and comfortable. Mike and Jacob worked hard to give us the best customer service possible. They went the extra mile to install our new unit on the day after we called them. We appreciate their efforts, great prices, and excellent warranty.

— Rose Wade

My mother-in-law passed away this past Sunday, and her unit died on Monday while family was in from out of state setting affairs. We started with Penguin Air, who's tech was very arrogant very unprofessional. They gave a quote for $2800 to replace a blower motor. Off of the recommendation of my mother-in-law's neighbor, we called Johnson Refrigeration. The lady who answered the phone was so helpful and willing to work with us. She was very patient as the situation was described. The tech that arrived - Keith, was very courteous and professional. He explained the blower motor is one that is one of the most expensive on the market, but also gave an option to use a less efficient blower motor setup. Since we are in town for a limited time, we went with the cheaper option, and they were happy to oblige. We are from Arkansas, where honesty and integrity are important to us. Johnson Refrigeration seems to operate off of both honesty and integrity. They define what a company should be, and I would be happy to do business with them any time. I hope you read this and understand this as the highest praise I can give anyone.

— Robert Porter