Deckard

Woke up to a hot and humid home. We reached out to Deckard HVAC and even though told service would likely happen the following day, Jesse showed up and fixed our unit! Reasonable price especially since he arrived the same day of initial phone call! Jesse outgoing, personable and knowledgeable. Thank you Dan and everyone involved!

— Kris McCarthy

My experience with Deckard Heating and Cooling was markedly unsatisfactory and raises significant concerns regarding the company’s diagnostic accuracy, professional conduct, and adherence to basic standards of customer service. Following an incorrect diagnosis issued by one of the company’s technicians, I promptly notified the owner, Mr. Dan, and provided clear information demonstrating that the assessment was erroneous. Mr. Dan expressly stated that the matter would be addressed without delay and that the diagnostic fee would be refunded. Despite this assurance, no refund was ever issued, compelling me to initiate a formal dispute through my financial institution in order to recover the funds. While the company initially presented itself in a professional manner, its conduct changed notably once responsibility for the misdiagnosis became evident. Communication ceased, and the company disengaged from the matter entirely. As a result, I was required to obtain a second opinion from another licensed HVAC provider. Their technician identified the actual issue within minutes: a defective thermostat, not a furnace motherboard as previously claimed. I do not typically submit negative reviews; however, the combination of an inaccurate diagnosis, failure to honor a stated commitment, and lack of accountability created a situation in which documenting my experience became necessary. This is particularly concerning given that the incident occurred during a period of cold weather, when timely and accurate service is essential for customer safety and well‑being. It is my expectation that Deckard Heating and Cooling will review this matter internally and take the appropriate steps to improve diagnostic procedures, communication practices, and overall customer service. Doing so would help ensure that future clients receive the level of professionalism and reliability that should be standard within the HVAC industry.

— Mr.Carlos Jimenez

Justin came to our house and gave us excellent service! It started out with a Saturday service call when our AC was completely out upstairs and they came out in less than an hour! He came in and did a quick diagnosis and didn’t try and sell us anything we didnt need. Highly recommend Deckard and Justin!

— Brandon Powell