Woodall Heating & Cooling Inc.

Really liked Ms Velvet & Rick, the rest of the technicians I met were great too but I think the communication between the team gets lost. I had a lot of hvac work done & units installed indoors and out. The drip pan on my first floor wasn’t properly installed so water pulled to one side of the pan & leaked into my bedroom. The water damaged the ceiling and it ruined and lifted my hardwood floors. I literally just painted and sanded/stained/sealed my floors. I had different techs come out, it would get drained with their shop vacs but then I kept having the same issue. I kept having to put towels in the attic and just wait it out. I even mentioned it wasn’t level to the last technician and I let him use my level to confirm. I think I ended up calling again to coordinate a solution. When the guys came to fix the pan I even cut a new wooden board out so they could replace the wet rotten wood underneath. It was really bad. I spoke with a male advisor I don’t remember who and I was told the wood was treated, they didn’t need to replace it. Idk. I know mistakes happen but the damage and time wasn’t worth all the trouble I went through to coordinate a solution. I felt like someone should’ve followed up sooner or just even touched base after the mistake. I gave them a second shot this February and had my maintenance done. Tech (really nice) asked me to sign & I was told I could get a copy emailed of the services completed that day. I never did. I really wanted it to work, I need more things done but I have to find a new company.

— Anahely Zamacona

I waited over 30 days to make sure the repair held before reviewing. I was happy with the 3 techs I dealt with. I don't remember which tech actually did the repair, but, he was proficient, knowledgeable & professional, as were the other two. I didn't give 5 stars, because I never give 5, to anyone. And, I answered yes on overpriced because, everything is overpriced. But, overall I would recommend them to service/repair my friends AC unit.

— W T Lee

Mike and Alex were outstanding and professional, they did excellent work. Jeff led the charge and was as good as Mike and Alex. Ryan and the office staff were also excellent. Our Woodall experience was five stars and then some.

— Tommy Dixon