Trane Supply

I had a very disappointing experience with Trane Supply in Doral. About three weeks ago, I visited the store in person and filled out a new cash account application as an HVAC contractor. Time passed and I never received any follow-up, confirmation, account number, or update. I called the number listed and, after being placed on a long hold, I was told that I do have a new account with them, but they could not provide me with the account number. Instead, I was told I needed to remember exactly who I spoke with and who I gave the application to three weeks ago. If I could not remember, I would have to go back to the store in person. That is not a reasonable process for a new contractor trying to do business with a major HVAC supplier. I have opened accounts with several other air conditioning brands and suppliers, and they have all been much more responsive and professional. Unfortunately, Trane has been the exception. As a new contractor, this experience makes me seriously question whether I would recommend or offer Trane products to my customers. If this is the level of support contractors receive when simply trying to open an account, I would be concerned about having to deal with warranty parts or customer support in the future. Contractors need reliable supplier support, fast communication, and appreciation for new business. Based on this experience, Trane Supply Doral has failed in all three areas. I will update this review if inmediate corrective measures are taken on their end. Today is 05/15/2026

— Javier J

Jelson Campos is the best! Excellent customer service & incredibly knowledgeable. He is very helpful and professional and I trust him fully with orders for my business; he is the man for the job.

— Alexis Cepero

Jelson provides outstanding customer service. He is prompt, courteous, and highly professional. He consistently shows a genuine willingness to help, listens carefully to customer needs, and delivers effective solutions. His communication is clear and precise, ensuring every detail is handled properly. He stands out for his positive attitude, patience, and remarkable problem-solving skills. Thanks to his dedication, the customer experience is smooth, trustworthy, and pleasant. Without a doubt, Jelson brings tremendous value to the team and consistently exceeds expectations.

— samir aboud