Total Air Inc

I got a whole new "pancake style" (above ceiling) HVAC system installed that works great! The techs were courteous and professional. They corrected some previous problems above the ceiling so that my HVAC unit will drain better and work more efficiently.

— JC G

I hate leaving bad reviews, but when it's severely warranted, it's important to. I was a previous customer of Total Air and used their subscription to maintain my units, after a 2 unnecessarily high quotes for repair, I ended my subscription and moved to another company. After a couple of years, I re-contacted Total Air for a quote on a new AC unit, and again, they came in substantially over the cost of every other quote I received. After that, they called me with an offer to inspect my units, and provide a cleaning, seemingly as a win back strategy to earn my business back. I accepted, and when finished, was presented with a bill that surpassed what I have paid in the past, and the only option being to sign up for their recurring subscription again. After another two months I call and asked to cancel the subscription. Lori, from accounting called me with a balance. That's fine, but I do reserve the right to review, and submit payment. Lori asked (rudely lol) to use the card on file, I said no, and she submitted the payment despite my request not to. Note, this was not an overdue payment. I simply asked to receive the invoice via email, which she did, then immediately sent me a receipt of payment. Lori has yet to return my call. It's all a bit weird, but reinforced my distaste for the company.

— Nicole McAleenan

My A/C quit working late on a Sunday night. Monday morning I called and within three hours a technician had come out, assessed the problem, contacted the manufacturer to see if the part was under warranty, ordered the part, had it delivered, installed, and the A/C up and running. Now that's what I call fast service! Marcos explained everything and took time to make sure I understood at each step. Thank you for your wonderful service. P.S. This was my first time using this company and I am so glad that I did. I will definitely be using them in the future. Highly recommend them.

— MsBrownHall