Thomas Service Company

I've used Thomas since 2019 to perform preventative maintenance on my HVAC system. I've been happy with the service provided by the techs. Since the transition to Thomas Services, overhead has spiked and driven repair costs to use national averages, why are we including New York and California to price jobs in Huntsville. When the technician finished the last preventative maintenance visit, he presented me with a ~7k estimate of fixes for things he recommended. One of those items was the compressor fan that is still operating because the paint has come off the fan body and "can cause premature failure". Well I've seen compressor fans run for years after surface rust appeared on the fan body with no impact. The old adage of if its not broke don't fix it applied in this situation. In addition, he provided a quote for insulation and tried to use high pressure tactics to seal the deal. Oh i'm not sure how long the TVA rebate will be available or how long we will offer the low price per foot on insulation. Then the tech started to discuss some of the items he could of thrown in to seal the deal from the quote. Well if you could afford to throw those items in, why didn't you just start with reasonable prices? You may of got the job then. Instead of providing the customer the option on type of insulation to be blown in, it was already decided that it was gonna be fiberglass. WAIT the builder already installed cellulose, so any fire resistant benefit you are trying to sell me on is null and void. Instead I hired a smaller company and paid 1/2 of the price quoted after rebate by Thomas. In addition, the other company reinstalled/ replaced baffles, ensured all my soffits were clear, and checked that all my bathroom fans were vented outside which was not included in the scope of work quoted by Thomas as the quote simply stated "Install White Insulation".

— Nick Fyfe

I had an outstanding experience with Dalton Ellenburg from Thomas Service Co. From the moment he arrived, Dalton was extremely professional, knowledgeable, and respectful. He took the time to really listen to what was going on and made sure I understood the process of what he would be checking before doing any work. You can tell he truly takes pride in what he does. His expertise and attention to detail made the entire experience stress-free. It’s not often you come across a technician who is not only highly skilled but also genuinely cares about providing great customer service. He deserve 6 stars ⭐️ Dalton represents Thomas Service Co. very well. If you’re lucky enough to have him as your technician, you’re in great hands. I highly recommend him and the company for anyone needing HVAC or plumbing service.

— Victoria Waters

Max at Thomas Service Company is the best serviceman I've run across in ages. Not only did he do an excellent job cleaning my unit but his professionalism and personality made the experience a whole lot better. I would 100% recommend Thomas Service Company to anyone with heating and cooling needs. One call is all you need. Everyone from the service center is nice especially Emily.

— Amelia Jo Hanly