Sunstate Mechanical Services

This is by far the worst company I have encountered. I live in the Scottsdale Shadows condos, where they completed work for us. Currently, I have a leak in my unit. Throughout my 25 years in the HVAC industry, I've never had such a poor experience. My father company government contracting has 1700 employs so I am very versatile in hvac. I’m dealing with an issue that may have originated from their work, but that's not the main point. Each time I try to get a quote to fix this problem, I reach their operator, William, who seems disengaged. I get transferred to a technician who says he’s unsure why I was sent to him, then I have to call back again. The next technician claims he doesn't handle that issue either. This has happen 4 times. Finally i spoke to some one 4 weeks ago and never got back to me. From what I've seen of their work in my building, the quality is subpar. I can’t decide if the customer service, workmanship, or pricing is worse. I’m relieved that they were eventually removed from my HOA. If you are thinking about hiring this company, I strongly advise getting at least two quotes from different firms; you might be surprised by the differences. It appears they have little concern for their service quality, likely because they mainly focus on industrial work rather than building customer relationships. When I called again today to inquire about the delay in getting a simple water shut-off quote, they accused me of being rude and hung up. I have never experienced a company that hangs up on a customer. Although I've dealt with difficult customers myself, I believe in prioritizing customer service. In my opinion, they charge excessively for their services. Seems to change based on customer to cosutmer. I typically don’t leave negative reviews, understanding the challenges in this industry, but in this case, I have been courteous, yet they continue to treat the situation lightly. I have reached out over and over to have this worked out and get no were. Also on line there is no corporate number I can reach so not sure if they truly have one. They have very little concern so I agreed to do the same. Changed a simple compressive issue into a problem.

— Jeremy Dominguez

There are a lot of HVAC companies in the area, but this is hands down the best one! The customer service Andy provides is above and beyond. I recommend this company to all my fellow builders.

— Zach Farran

I wished I could give Sunstate Mechanical MORE than 5 stars! ... When it comes to the vital service of climate control in Arizona, the value of knowing a truly outstanding, kind, and honest master in the AC trade is beyond a simple review. I have used Sunstate to service my business' 50 air conditioning units for a decade. I rely on that expertise for my home as well. The peace of mind and, more importantly, the lack of stress Sunstate provides my company and family is worth a good 20 stars. 😁👍

— Michael Rice