SMW Refrigeration and Heating, LLC

I have had multiple experiences with SMW, & have been extremely pleased with their service. I had first contacted them at night in the peak of summer when my AC went out, as recommended to me by the person I purchased my house from. The account was in the previous owner's name. SMW very generously offered to transfer the account to my name with the permission of the previous owner. The tech guided me over the phone, so I could temporarily fix the problem to get through the night, without being charged an additional fee for him to come out outside of working hours. I was not charged a penny for the work that was done the next day. Following that, my AC was serviced regularly with no additional charge. When the contract expired, I agreed to renew the contract, as I found it was very reasonable for the great service provided. The office staff & techs are very friendly & honest. Very few companies these days have a personal touch & truly care. SMW is surely one of those few. I highly recommend them.

— Jocelyn Faria

Good communicators, kind, efficient, and took care of the issue in a way well beyond the level of service I have seen from other HVAC companies. Avoid the big name HVAC companies that do sleazy sales tactics and service plans like some used car dealership. Work with SMW instead and you will see pretty quickly that they run their business different than other companies. Very happy with our experience with them and are going to be using them for all future needs and recommending them to friends and family. No complaints and their reviews seem to reflect that this is a common experience for customers!

— Axel Olson

My experience with SMW has always been excellent, yesterday was no exception. Nathan and Nick the technicians were thorough, explained everything very personable and kind. I would recommend SMW to anyone without hesitation.

— Karen Beeman