Service Emperor HVAC & Plumbing

Update - After posting this review I received multiple calls from an office person with Service Emperor demanding payments. I advised her of what Tersh, owner, told me during his service checkup call in regards to any bill/charges. I then continued to be harassed by this person until I asked her to please have Tersh call me in order to straighten things out. I never heard back from her or Tersh again so I believed that things had been straightened out. An appointment was made for this year's check-up, for which Service Emperor failed to show up for or call me. At his original appointment Tersh and his son did a really good job however the office staff was a terrible to deal with.

— daren oday

Wow!!! Just wow!!! Words and 5 stars aren't enough to describe Service Emporer and their team!!!!! We bought a house in Ellabell, GA. We fell in love with the house and land. We knew the heat pump/ac unit outside wasn't so great. Long story short, the previous owners did not take care/maintenance the air handler up in our attic nor the heat pump/ac unit outside. On my birthday, the blower in the attic quit working...awful noise in attic. And the unit outside was on its very last leg. My birthday was a nightmare!!! Immediately went online. Did my research via Google search ( reviews etc..) I chose Service Emporer based on their great reviews, affordability and we knew we wanted Trane brand. Had a good feeling in my gut. Called Service Emporer asap! Spoke with Ms. Julie and we got the ball rolling!!! (ASK FOR JULIE!!!!SHE IS AMAZING 👏) Ms. Julie at Service Emporer was on point!!! Super friendly, excellent speedy communication. Thank you Julie!!!! Next are the Service Emporer guys. Very hard workers!!! Very professional!!! Very friendly!!!! Corey and his guys arrived fast!!! And removed the awful air handler out of attic and awful heat pump/ac unit outside in no time!!!! I WAS BLOWN AWAY!! Corey installed new air handler, hospital grade filter with a UV light, a new sleek design easy to use thermostat and we absolutely LOVE our new Trane brand unit outside. Corey came back to sanitize inside of ducts and took off every vent cover (we have a lot of them) he cleaned every vent cover. The vent covers look brand new!!! Wow just wow!!! Corey, words nor stars doesn't come anywhere close to how hard-working, knowledgeable, friendly, professional, efficient you and your guys are. I truly Love Service Emporer 100% Julie, Corey and the guys....Thank you!!!! Please give Corey a raise !!! 🙂😊 We are very happy with all of the hard work, the Trane unit... EVERYTHING Service Emperor has done for us. We added on a maintenance order/plan. We're hoping and looking forward to see Corey and the guys at our house again. ~The Dalton family❣❣❣

— Jenn's Artlandia

I have had the absolute best experiences dealing with Service Emperor. I have used them for many years for my routine AC maintenance as well as some plumbing issues. They do great work and have very fair pricing. The techs that come out are polite, willing to walk you through their work, and explain everything. I would recommend them 100%. You will not be disappointed!

— Jacob Horne