Perry Aire Services, Inc

This was my first time using Perry Air Services and I certainly will be calling on them again. I talked to the service manager Steve about my hot water radiator system"s problems. So Steve decided to send one of his top technicians Brendan. When Brendan arrived we talked about the boiler's high water pressure and one of the radiators exhibiting a blockage. He then found the water inlet valve to the boiler, and adjusted the amount of water pressure coming in from the outside and that corrected the high pressure in the boiler. Next he troubleshot what might be going on with the blocked radiator and finally decided that instead of coming back and using a cleaner solution for the blocked radiator that he would first try using the house water pressure to clear out the blocked radiator. This solved the problem. Needless to say I was extremely happy

— John DeRosa

One star. Extremely disappointing experience with Perry Aire Services. The technician, John Shifflett, arrived looking completely unprofessional. His pants were sagging, shirt untucked, and overall presentation did not inspire confidence. Unfortunately, the service itself matched the appearance. He spent about an hour working on the unit and told me everything was fixed and the air was back on. Then he left to move his car because he was unhappy about parking in the garage. When he returned, the air conditioning was not working at all. What followed was another three hours of him sitting on the phone with what sounded like tech support, with no resolution. At the end of all that time, he told me he could not access the unit properly and that they would need to send a “smaller technician” the next day. No one showed up. No follow-up. When I called the office, I received an automated message pushing the appointment out to Tuesday, completely contradicting what I was told in person. Meanwhile, my showroom is sitting at 80 degrees with no working AC and no clear plan or accountability from the company. Unprofessional, disorganized, and a complete waste of time.

— Brett Howard

I am writing to express my appreciation for the exceptional service provided by Perry Aire Services, Inc. Over the course of several maintenance visits to address heating issues at my property, their team consistently demonstrated professionalism, efficiency, and reliability. From the moment I reached out to them, their responsiveness was impressive. They quickly diagnosed the problem and provided effective solutions without delay. The work was completed in a timely manner, with clear communication throughout the process, ensuring there was no confusion or unexpected surprises. I highly recommend Perry Aire Services, Inc. to anyone in need of HVAC or maintenance services. Their dedication to quality and customer satisfaction sets them apart.

— John Kazerooni