Paradigm Plumbing, Heating & A/C

Had Paradigm fix rotted copper tubing that was leaking coolant. They did a great job and got it all fixed quickly. Big shout out to Phil Charette for leading the effort and providing quick and friendly service. He also breaks down the work in laymen terms for us. Great job, Paradigm and Phil!

— Sean McCarthy

Quoted $735 to replace a single thermostat with no itemization and no scope explanation. When my wife declined, she was then told she owed $180 for the technician showing up, a fee that was not disclosed up front before the visit. The technician was professional, that part was fine. But the pricing structure and the surprise dispatch charge after declining a quote felt like a pressure tactic. Customers should know about any minimum visit fee before booking, not after they say no to inflated work. We will be using a different company going forward.

— Mathew Maloney

Been working with Paradigm off and on for various home plumbing issues - most recent has been 6 months of "trying to figure out what the problem is..." Just wanted to extend high compliments for the plumber that Paradigm sent out today - Chase L. - he is smart, knowledgeable, did beautiful work on a fairly complex project involving a lot of cutting and replacing pipe, valves, etc. He was fast, efficient, and did a great job!

— Karen Bachelder Work