North Wind Mechanical, LLC

They installed 6 new Trane units at our custom house around 18 months ago. One of the units was for an unfinished portion of the house. We recently started remodeling that room which is away from the rest of the house in its own zone. When we go to use it for the first time, it didn't produce cold air. We had kept the A/C off in this room since it was unfinished and not affecting the rest of the house. We had it checked by another A/C company and they said the compressor was bad. The unit was under warranty but the labor is only covered for a year. We spoke with them probably 5 times explaining we hadn't used the unit, but they wouldn't budge on helping us with the labor. And when all of this was going on, another unit in our house that we did use, quit working. It had always been loader than our other units, but we thought it was new, and didn't worry about it. That compressor went out too. So either Trane quality sucks now, or something else is going on. Regardless, with these units being under warranty, I was still billed $4,400 labor from another company to replace the two compressors. A year ago when I was doing business with them I had them replace two units at my business. They have worked fine. Bottom line Is I did around 90K of AC business with them within that past 18 months, and they were stone cold when we asked them to help with the labor on the unit that didn't work that never got used. And we would have paid them to fix the other unit. They couldn't even help with the labor. They said they are only responsible up to one year for labor costs. So buyer beware. We did a lot of business with them, and they didn't care, and won't care with your issues unless they legally have to. I'm a business owner, and with all the work I gave them, I would have helped with the unit that never worked. Whether I was lying or not.

— David Smith

With such a big purchase, I did my homework and compared Northwind to some of the other contractors in the valley. Not only was their team helpful and timely, but the pricing was more competitive then any other company I had checked with for a better unit. Their staff arrived on time, answered all my questions and were able to install my unit the next day! Far surpassed what I expected, they made the experience easy for me and my family!

— Jackie Thompson

Shaun was on-time and did a great job! We had an old system that he was able to analyze and advise on the steps to upgrade. He recommended what would be the best value and efficient for our home. Will call North Wind Mechanical the next time we need any HVAC service.

— Mark Oanes