Nevada Chiller & Boiler,HVAC Inc.

I let their technician into our building last Friday to work on the boiler. We had been out of hot water for 4 days. It's now Monday and still no hot water. So we've been 7 days without hot water now in mid-November, 2024. I just called and asked the lady who answered if I could get an update about our service call from last Friday. She immediately responded "we've got someone there actively working on it." However, I had not yet mentioned our location. So when I brought this to her attention she wouldn't answer any further questions. From my own experience coupled with the other reviews, how can anyone rationally choose to do business with this company?

— Douglas Spicer

The front end of this experience went well with good responsiveness from the service technician and a positive attitude. Unfortunately, once I received the bill and asked questions about it, Brenna (accounting) chose to be aggressive and combative without any effort to try and keep my business. I believed I was charged too many hours based on my conversations with the service tech but she refused to give on anything making it a very poor experience. I learned that giving a little often times saves a relationship and brings back far more business in the long run due to referrals and repeat work. It was disappointing that during our call, I provided her with multiple opportunities to save face and just apologize for the poor experience and yet she did not take it. This is two stars instead of 1 due to the service technician.

— Mike Sahlman

This is an updated review regarding a horrible experience with the NBC office, specifically with the office manager Brenna Smith who is very aggressive, rude, and unreasonable. NCB grossly overcharged us for the service and have been harassing us nonstop. We were charged for 2 hours of “work” that was done under an hour (shutting a hot water valve off, which did nothing to fix the HVAC not cooling issue), as well as a “truck” charge that was never discussed or agreed upon. Stay away from this business!

— Tatiana Stafeyeva