Mr. Central

I had an excellent customer experience with Mr. Central. With regard to scheduling, they booked my appointment and our technician, Oscar arrived within two hours of my call for service. He did a great job diagnosing and fixing the issue with our tankless water heater. He explained everything that was causing the problem and gave me multiple options (including cost free options) for how to address it. The service fee for the visit was reasonable and transparent. I am very happy with this company and would schedule with them again.

— Andrea So

Austin works efficiently and professionally. He quickly assessed a difficult plumbing issue, identified a practical path forward, and explained the situation clearly without oversimplifying it. I especially appreciated his communication style. He was transparent about the process, the upfront cost, and the possible next steps, while remaining professional and aligned with the company’s procedures. He did not pressure me into a decision, but he helped me understand the options and what would be required to move forward. Austin is knowledgeable, practical, and effective. He represents the company well by helping the customer understand the issue while keeping the process clear, realistic, and professional.

— Jun Katagiri

Jeremy was thorough, he took his time and he answered all my questions. He went out of his way to find out answers to some questions I had that he wasn't sure of related to payment. He explained the process of what they would do and made me feel confident with choosing then to get the job done right the first time. Jeremy and Nik did an incredible job with installing our new water heater and gas lines for fireplace. The neatly mounted the water heater and safely removed the old water heater tank. They were very clean making sure to put booties on every time they entered the home. They cleaned up the yard very well after digging for the gas lines. We are extremely pleased with the work they did and the professionalism. We will be using them again in the future!

— Jessica Coleman