Just Cooling Refrigeration LLC (Authorized LG Service Provider)

Just cooling came highly recommended. Came soon enough. We paid the $100 charge for them to come out and diagnose. The technician told us that he thought it was the starter relay. He said he had to order the part to fix. The technician called after a week. Said they don’t sell that part alone, had to buy the compressor with that part. Would cost $500 + labor. A quick google search found the $18 starter relay that went with our freezer. We just ordered. Don’t know if that will fix the problem? We’ll see.

— Carol Kennemur

Overall a good experience. Contacting the company and setting up the repair was easy. The telephone staff were knowledgeable and very helpful. I did have to wait 2 weeks for the repair but these days waiting on anything is the norm. The technicians arrived within 2hrs of the appointment time but did contact me to inform me of the delay. The technicians were very proficient and completed the work quickly and cleanly. My fridge is cold again and my wife is happy. Thanks Just Cooling!

— Stephen Dutton

My home warranty company chose Just Cooling for my freezer repair and the initial diagnostic visit was fine. The technician was friendly, professional and seemed to know what he was talking about. He had to order the parts (2 parts)for repair. Unfortunately he was unable to return for the repair when the parts came in and a different technician came. This one said we only needed one of the parts and only replaced the one. It did work for a little while but here I am a month later and it is now not working again. My home warranty company told me to reach back out to Just cooling to see if they would come back out without the service fee since it was the same problem but they said they couldn't do that because it has been over 30 days and that would be going against their contract with the home warranty company even though they are the ones who said for me to call them. I don't recommend using this company as they clearly do half the job then don't back up their work.

— Darlene Hicks