Johnstone Supply

Commercial Verified

13715 E 42nd Terrace S, Independence, MO 64055, Kansas City, KS

3.7(41 reviews)

3.7(41 Google reviews)View on Google

RTUSplit SystemBoilerAHUVRF/VRV SystemHeat Pump

Quick Answers

How do I choose a reliable commercial HVAC contractor in Kansas City?

Facility managers in Kansas City should look for suppliers and contractors with verified commercial experience across the specific systems in their building — such as RTUs, VRF/VRV systems, boilers, or air handling units — and a track record serving their building type, whether office, retail, industrial, or multifamily. Johnstone Supply in Independence, MO serves the Kansas City metro within a 25-mile radius and is a wholesale HVAC distributor with customer-reviewed staff knowledge and parts availability for commercial systems.

When should a commercial HVAC system be replaced?

A commercial HVAC system is typically a replacement candidate when repair costs approach or exceed 50% of replacement cost, efficiency has declined significantly, the unit no longer meets building load requirements, or parts availability becomes a persistent problem. For Kansas City facilities running rooftop units, boilers, or split systems through extreme seasonal swings, a reliable local parts source like Johnstone Supply in Independence, MO can help technicians diagnose whether a repair or replacement is the more cost-effective path.

Does Johnstone Supply provide commercial HVAC maintenance in Kansas City?

Johnstone Supply in Independence, MO operates as a wholesale HVAC distributor, supplying parts and equipment for commercial systems — including RTUs, VRF/VRV systems, heat pumps, boilers, and air handling units — rather than directly performing maintenance service. Property and facility managers in the Kansas City area can contact the Independence store to source commercial HVAC components and get product guidance from staff.

About

Johnstone Supply in Independence, MO is a wholesale HVAC distributor serving commercial facility and property managers within 25 miles of the Kansas City metro, stocking parts and equipment for a broad range of commercial systems. The Independence location carries inventory for rooftop units, split systems, boilers, air handling units, VRF/VRV systems, and heat pumps — covering the system types most commonly found in Kansas City office buildings, retail spaces, industrial and warehouse facilities, multifamily properties, educational institutions, and hotels. Staff at the counter are noted by customers for strong product knowledge and the ability to help technicians identify the right part quickly, which matters when a building system is down. One practical advantage the store offers is Saturday hours, which is significant for facility managers dealing with weekend HVAC failures in occupied buildings. Customers on cash-only accounts should note the store's policy that electrical parts are non-returnable once purchased, making it important to confirm a diagnosis before buying a replacement component. With a Google rating of 3.7 out of 5 across 41 reviews, the store has a base of repeat commercial accounts whose technicians rely on it as a consistent local source. Facility managers who set up a trade account gain access to local pricing and availability through the Johnstone Supply platform, streamlining procurement for ongoing maintenance and emergency repairs across a Kansas City commercial portfolio.

Frequently Asked Questions

What commercial HVAC systems does Johnstone Supply in Independence stock parts for?

The Independence location stocks parts and equipment for rooftop units (RTUs), split systems, boiler systems, air handling units, VRF/VRV systems, and heat pumps. This covers the primary commercial HVAC configurations found in Kansas City office buildings, retail centers, warehouses, multifamily properties, schools, and hospitality facilities.

What building types does Johnstone Supply Independence serve?

Johnstone Supply Independence serves facility and property managers operating office buildings, retail spaces, industrial and warehouse facilities, multifamily properties, educational institutions, and hotels and hospitality properties. The store's inventory depth across multiple system types makes it a practical source for managers overseeing mixed-use or multi-building commercial portfolios in the Kansas City area.

Is Johnstone Supply Independence open on weekends?

Yes, the Independence location is open on Saturdays, which is a noted advantage for facility managers and contractors handling commercial HVAC issues outside of standard weekday business hours. Weekend parts availability can be critical when an occupied building — such as a hotel, multifamily property, or retail space — experiences a system failure.

What is the return policy for electrical parts at Johnstone Supply Independence?

Cash-only account customers should be aware that the Independence store does not accept returns on electrical parts once purchased. Facility managers and technicians are advised to confirm a component is faulty before purchasing a replacement to avoid being stuck with an unneeded part.

How can a Kansas City facility manager set up a commercial account with Johnstone Supply?

Facility managers can request a trade account through Johnstone Supply, which provides access to local pricing and real-time parts availability at the Independence store. Account holders can place orders online or contact the store directly; the Independence location can be reached by phone when online sign-in is unavailable.

Equipment & Systems

System Types Serviced

Rooftop Unit (RTU)Split SystemBoilerAir Handling Unit (AHU)VRF / VRV SystemHeat Pump

Building Types Served

Office Building

Retail / Shopping Center

Industrial / Warehouse

Multifamily (50+ units)

Education / Campus

Hospitality / Hotel

Operating Hours

Monday	8:00 AM – 5:00 PM
TuesdayToday	8:00 AM – 5:00 PM
Wednesday	8:00 AM – 5:00 PM
Thursday	8:00 AM – 5:00 PM
Friday	8:00 AM – 5:00 PM
Saturday	8:00 AM – 12:00 PM
Sunday	Closed

License & Insurance

Insurance VerifiedNot verified

Location

13715 E 42nd Terrace S, Independence, MO 64055, USA

Request a Quote

Avg. response in 4 hours

Commercial Capabilities

24/7 AvailabilityNo

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Google Reviews

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2 months ago

This is my go to! Everybody in there is like family and have never failed in getting me taken care of. The 3.7 review is crap. The customer service and knowledge is next level. Get an account with them you won’t be disappointed!

— charles washington

4 years ago

Very helpful employees. They have everything you could need.

— EDDIE SMITH

7 months ago

It took them four years to reply to a one star review just goes to show how long it’s going to take to get to the customer service when you actually need something. And they replied to me was they’re not open to the public while I’m not the public

— Mr Wiggles

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