Johnstone Supply

Commercial Verified

11000 Justin Dr, Urbandale, IA 50322, Des Moines, IA

4.5(28 reviews)

4.5(28 Google reviews)View on Google

Quick Answers

Does Johnstone Supply handle commercial HVAC, not just residential systems?

Johnstone Supply in Urbandale, IA operates as a wholesale HVAC distributor serving trade professionals, making it a resource for commercial HVAC parts, materials, and tools rather than a residential retail outlet. The Cafferty Group network, which includes the Des Moines location, also offers product specialists and a technical division to support commercial HVAC contractors with more complex system needs.

How much does a commercial HVAC unit cost?

Commercial HVAC unit pricing varies widely depending on system type, capacity, and brand, so Johnstone Supply's Urbandale location encourages contractors and facility managers to contact the store directly or set up an account for local pricing and availability. The store serves a 25-mile radius around Urbandale and account holders can access local price information through the Johnstone Supply platform.

How often should commercial HVAC filters be changed?

Commercial HVAC filter change frequency depends on building type, occupancy, and air quality demands — high-traffic facilities in the Des Moines metro may require changes every 30 to 90 days, while lower-occupancy buildings can often extend to 90-day intervals. Johnstone Supply's knowledgeable counter staff in Urbandale can help contractors and facility managers source the right replacement filters and determine appropriate maintenance schedules for their specific systems.

About

Johnstone Supply at 11000 Justin Dr in Urbandale, IA is a wholesale HVAC distributor serving trade professionals and commercial contractors across a 25-mile radius of the Des Moines metro, stocking a broad range of parts, materials, tools, and equipment. The Urbandale location is part of the Cafferty Group, a multi-state Johnstone Supply network with branches in Iowa, Nebraska, Kansas, Colorado, and beyond. That regional scale gives the Des Moines store access to deep inventory and vendor relationships, which means that if a part is not on the shelf, the team works to source it quickly — a point reinforced by multiple long-term trade customers who have relied on the location for two decades or more. For facility managers and property managers running commercial buildings in the greater Des Moines area, Johnstone Supply provides account-based purchasing with access to local pricing, an online eCatalog, and an AHRI System Selector for building AHRI-certified split systems. The Cafferty Group also maintains a dedicated Technical Division for contractors facing complex diagnostic or specification challenges, along with a BTU rewards program for account holders who buy regularly. The Urbandale store holds a 4.5-star Google rating based on customer reviews, with commercial HVAC contractors consistently citing the counter staff's parts knowledge and the store's ability to locate hard-to-find components as key reasons they return. Facility managers coordinating with outside HVAC contractors in the Des Moines metro can reference Johnstone Supply as a stocked local resource that supports faster repairs and planned maintenance procurement.

Frequently Asked Questions

What types of HVAC products can contractors and facility managers source at the Urbandale location?

The Urbandale Johnstone Supply stocks HVAC parts, materials, tools, and equipment for trade professionals, with an online eCatalog and an AHRI System Selector available for building certified split systems. The store also offers an IHP Motor Finder tool, a Mini-Split Selector, and access to multiple vendor product lines through the Cafferty Group network.

Does Johnstone Supply in Urbandale offer contractor accounts, and what are the benefits?

Contractors and commercial HVAC businesses can request a trade account at the Urbandale store, which unlocks local pricing and real-time availability information through the Johnstone Supply platform. Account holders also qualify for the BTU rewards program, which earns benefits based on purchase volume.

What geographic area does the Urbandale Johnstone Supply serve?

The Urbandale location serves a 25-mile radius around 11000 Justin Dr, covering much of the Des Moines metro and surrounding communities. Contractors operating throughout central Iowa can also access additional Cafferty Group locations in Ames, Cedar Rapids, Waterloo, and Davenport for broader regional coverage.

Is technical support available for commercial HVAC challenges, or is the store strictly a parts counter?

Beyond parts and materials, the Cafferty Group operates a dedicated Technical Division that supports contractors with complex HVAC questions and system specifications. Product specialists are also available to assist with challenges that go beyond standard parts lookup.

Can the Urbandale store handle warranty claims on HVAC equipment?

The Cafferty Group network maintains a Warranty Department that handles vendor warranty information and claim initiation, which is accessible to account holders. Facility managers coordinating warranty work through their HVAC contractors can direct those contractors to this resource for faster resolution.

Operating Hours

Monday	7:30 AM – 5:00 PM
TuesdayToday	7:30 AM – 5:00 PM
Wednesday	7:30 AM – 5:00 PM
Thursday	7:30 AM – 5:00 PM
Friday	7:30 AM – 5:00 PM
Saturday	9:00 AM – 12:00 PM
Sunday	Closed

License & Insurance

Insurance VerifiedNot verified

Location

11000 Justin Dr, Urbandale, IA 50322, USA

Request a Quote

Avg. response in 4 hours

Commercial Capabilities

24/7 AvailabilityNo

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Google Reviews

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3 years ago

This place gets excited to work! The tools they have make me drool! Great guys at the counter and in the warehouse. Matt, Kevin, and all of the counter guys are always great with their knowledge of parts and materials. Definitely get an account and get your parts here!

— MIKE RUSSELL

5 years ago

Great service and great products. You can get what you need here. All the guys are knowledgeable and friendly. They have a lot of stock here but if they don't have it, they will get it quickly. I've been coming here for 20yrs and johnstone will go out of their way to get you what you need.

— Doug Robison

3 years ago

This company should be shut down. They discriminated against me because of my race. Their parts are cheap Chinese knock offs, but they charge you as if they were true OEM. My advice is to go to a reputable dealer.

— Michael ‏‏‏‏‏‏‏‏‏‏‍‍‍‏‏‏‏‏‏‏‏‏‏‍‍‍‏‏‏‏‏‏‏‏‏‏‍‍‍‏‏‏‏‏‏‏‏‏‏‍‍‍

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