Jay Mechanical

Outstanding service and care. I had a sewage emergency and I truly could not have gotten through it without the team at Jay Mechanical. From the office staff to the technicians and crew, everyone treated me with care and respect during a very difficult event. They were responsive, skilled, and the prices were more than fair. Highly recommend for any work you need done.

— Alexandra Biss

We’ve worked with Jay’s Mechanical for several years now, and they have been outstanding every single time. Over the years they’ve installed a full central air system, added three heat pumps, repaired a broken sewer pipe, and helped us with various HVAC needs along the way. What really sets them apart is their responsiveness and care. Just this morning, when our boiler wasn’t working on one of the coldest days of the year, I called Jean and they were at our house within 20 minutes. That kind of service is rare. They’re knowledgeable, honest, incredibly responsive, and genuinely nice people to work with. You can tell they care about doing things the right way and taking care of their customers. I highly recommend Jay’s Mechanical without hesitation.

— Jeff Ferland

TLDR: Outright rude customer service, poor/non-existent follow up, unreliable, etc. _______________________ I really didn't want to do this but felt offended enough and I did want to try to save others from the same experience so here it is. We scheduled an inspection with Jean (who is mentioned numerous times if you sort the reviews by "Lowest") and all was well. I was very happy to get this off my plate and audibly grateful to her when we scheduled. Inspection day came (and went) with no appearance from anyone at the company. Nor did anyone follow up with us to tell us why. When we asked, we were told that they were overbooked and weren't able to make it out. Fine, no problem. She rescheduled our appointment (in writing) to the following day, first thing in the morning. Again no one showed up and again no one followed up as to why. When we asked, Jean told us, snappishly, that she "never received confirmation" and so had removed the appointment from the schedule. We showed Jean the email we received confirming the appointment and received another email from her - this time even more dismissive and frankly, flat out rude. She purported that she had asked for confirmation but that we didn't confirm. This despite our having received a very clear confirmation of the appointment, in writing (see photo.) The confirmation she asked for was written in the form of a statement but ended with a question mark. The email closing "best" was also not capitalized nor was her own name. We wrote the question mark as a typo (like not capitalizing a closing or one's own name) but apparently the single question mark was enough of a monkey wrench to throw the whole thing out the window. She wrote that she'd "removed it this morning when I still hadn't received an answer to my question." There was no email telling us that either. Long story short, very unsavory experience with Jean, who is also apparently part owner of the business. This is a common theme from everything I've read and has no place in business interactions/customer service imho.

— Aaron