Hi-Tech Commercial Services

Man, I'm so upset Hi Tech purchased Commercial Appliance out here. I stopped using Hi Tech for constant billing issues and service issues. They always seem to overcharge on labor then competitors, sometimes twice as much. I am currently having an issue with a cooler in my commercial kitchen. I have an estimate for $1700 to just charge the Freon. The Freon itself is $110. The labor associated with the Freon/Refrigerant service is 9.75 Hours at $1326. The other amounts are for random 'parts, fees, freight'. This is a $600 job, max. I called to ask questions about it and my answers were not able to be address and they were not able to explain to my why there wasn't any scope of work on the estimate. Check your labor hours and monitor the tech to ensure honest and proper billing. Good luck on that though.

— Joseph Pickett

Made an appointment, no one showed up. Called back the next day and customer service calmly explained they were overwhelmed with AC calls due to the heat wave. Totally understandable, not ideal but we understood. They said they'd get someone out today and call me right back to confirm. No one called. Called them back 3 hrs later to check on status, they called their Reno office. A guy called upset that I'd called their main line (not sure where else I'm supposed to call). He blamed me for his service dept not noting the correct phone number... asked if they'd still make it he said no and he'd have someone else call me back.... he was rude and unprofessional. I patiently waited and understand they're busy but that's not a way to treat your customers. Totally uncalled for.

— Patty Armendariz

It's very hard to have a lower rating than this company. Unfortunately, our experience was even lower...failure to do basic work and excessive charges and then no willingness to do what's right.

— Russ