Hawkins Commercial Appliance Service

Hawkins is very unprofessional from Human resources to there in house management team. Hawkins will tell you a day they will be there and not show nor communicate that they will not be there. Was a customer for over 5 years and would not recommend them to anyone. No customer service. They will argue with you even if the issue is clearly there mistake. If you are a owner or manager of a building don't waist your time or money with Hawkins you will be very unsatisfied plus get over changed for horrible service. Hawkins does not care and will not try to make things better...even if it's there fault. I tried reaching out over 4 times from there Human resources who I left a msg that it was very urgent I speak with someone, no response what so ever. Tried to talk to John the supervisor who said there is nothing he can do and makes it seem that I am the issue and his team is not in the wrong. Tried to talk to Troy the manager who laughed in my face when I stated I should not have to pay full price and should recieve a discount because of the money we had to spend elsewhere to try and keep our food frozen as well as the food that we lost. Troy also saying go ahead I want you to call my boss when I told him I would like to speak to him. To even sarah the scheduler who was very rude and continued to argue with me that they did not tell me hawkins would be out on a day(no they did not tell me a time) but did say what day. Each person I spoke with instead of helping the situation that they cuased asked if I wanted them to cancel the ticket because I stated if I would have known this was the case I would have called another company even after I told them we were a long time customer. GOODBYE hawkins!

— Joey

Your driver that was driving down 92nd in Federal heights today 3/20/2026 around 12:30pm driving vehicle C-27 deserves to be fired! He not only blew by the funeral escorts, he was clearly late going somewhere because he aggressively drove down 92nd to Thornton Parkway. He cut off several cars, flew past yellowish-red lights. It was a 35mph zone! There’s a nearby school! Lots of people who cross and walk in the area. 10/10 would NOT recommend this company. If they can’t drive safely there’s a good chance they will rush through the job you’re paying them to do and not do it properly!

— Julianne E

Couldn't even put me in the schedule without demanding credit card first. 1-4 days before they even said anyone would call me back to schedule service. Expressed concerned about giving credit card without any service agreement and the lady on the phone didn't offer to explain anything just said that is just the way it is and said "good luck".

— chris cumrine