General Parts Group

I Hate when google don’t give you the option for 0 star. I had a terrible experience with General Parts and would strongly advise against using their services. I called them to repair a burger warmer, and they came four times for the same issue. Each time, the appliance stopped working after just a few days. To make matters worse, every technician identified a different problem, showing no consistency or expertise. The first technician openly admitted he didn’t know how to fix the issue and wasted 4 hours without solving anything. His unprofessional attitude and arrogance were appalling. Despite spending $2,250 on repairs for an appliance that originally cost $4,000, the problem remains unresolved. Additionally, General Parts charges a $60 zone travel fee—even though their office is just 10 minutes away. They charged me this fee every single time, on top of service call and labor charges. Most companies offer at least a 30-day warranty on repairs, but General Parts provides no such guarantee, leaving customers to pay repeatedly for the same unresolved issue. This company seems more focused on making money than providing quality service. If you value your time and money, I recommend avoiding General Parts.

— Parth Patel

The reason for the call was an espresso machine. The tech that came out said that he doesn't work on them but he'd try to figure it out. Got a quote and didn't trust that he even knew what was wrong. Paid a pretty penny for this estimate too. Had a different company come out...they fixed the problem quickly and for 10 times less than what was quoted to me by General Parts AND for less than the cost of the estimate from General Parts.

— Cynthia Smith

I was not impressed with the techs troubleshooting. They gave us a bid to replace two parts in a dishwasher that were fully functional. The tech spent more time asking other techs questions over the phone than testing and troubleshooting. I understand they can't know everything however I specifically requested someone knowledgeable on that particular system ahead of time. The tech knew less about it than I did, i dont work on kitchen equipment due to no training. I however was able to eventually troubleshoot the issue and make repairs on my own. I did call the company and give them a chance to come back out to troubleshoot however they said they would charge me an additional trip charge even through they already charged me for a job they did incorrectly. I would not recommend them.

— Chris M.