Gahanna Heating & Cooling

Gahanna Heating and Cooling installed a New furnace and air conditioning about 8 years ago in our house. the heating was good , but the air conditioning while running would leak water from the top of the furnace and down the top and side of the furnace onto the floor. I would call them every spring and they would come out to fix this issue. Each time the tech would try different things to fix it.This would work for awhile and start again. Today a different tech came out to service the air conditioner and address the leaking. She (Amanda) was very professional and knowledgeable and did testing that had not been done before, She changed some things an so far It is working well. We are very impressed with Amanda and her work to address the leak. She is a great tech and did a wonderful job on our air condition and furnace.

— Edward Slabe

Gahanna Heating and Cooling took $15,000 and left us with malfunctioning equipment For details, I received quotes from four companies in the area and selected Gahanna Heating and Cooling because they seemed to understand the scope and scale of the project and were willing to discuss options. They were approachable and seemingly intelligent on HVAC issues and weren’t just trying to sell us. They were not the cheapest and part of the reason they were selected is because they were on Mitsubishi’s list of approved installers. We agreed on a contract in March and agreed to delay installation until weather was better since we would be without heating for several days and to accommodate their schedule. The installation began April 8th through April 10th and continued April 15th through the 17th to install a mini-split system with three indoor units and one outdoor unit (Six days). A week after the install, we were able to actually test the system because the temperature warmed up. The indoor unit was covered in ice and the room felt like a walk-in cooler and it was making a terrible sound intermittently. They came out and inspected the system and said the levels were all fine and the tests came back normal. (Day 7). We then paid the full amount assuming that any issues were addressed. A week later and same issue of noise and icing and also water was dripping from the indoor unit onto the floor. They came out with an expert on mini-splits and recharged the system with refrigerant and again and said all tests came back normal. (Day 8). A week later, same issue of loud noise, icing and inconsistent temperatures where one unit is cold and never turns off and other units are blowing out warm air. A tech came back out and found that the wires for two of the indoor units had been crossed during installation. That was fixed and the levels of refrigerant were checked. (Day 9). When we could test the system again, we had the same issues of excessively cold air in one room and warm air in another. Gahanna came back out with representatives from Trane and found no issues with the system other than the pumps and could not recreate or diagnose an issue since there were no codes in the system. (Day 10). We had to purchase window units since this was during the peak of summer. A month later, new pumps and wireless thermostats were installs and the issues persist (Day 11). It’s been nearly five months without an operable system. It cannot regulate the temperature and randomly produces excessively cold or warm humid air and the vanes and fan seem to reset themselves. I’ve held off on this review because I wanted to give them the opportunity to fix the issue. However after 11 days, five months and now they’ve stopped returning my calls or emails I’m left with no option. We’re tired, frustrated, hot, and out a lot of money and time. Our only hope is that we can help others avoid our mistake. Stay away from Gahanna Heating and Cooling or retain a lawyer.

— Andrew Frankhouser

Imagine the feeling of my relief of seeing the Gahanna Heating and Cooling van today! Our AC stopped working properly last night and with the heat yesterday and today, the house was feeling a bit warm. Major props to Gahanna Heating and Cooling for a quick fix. Amanda was so friendly and efficient (and pumped to support women in a trade! 👏)

— Melia Rose