Freezone Heating and Cooling

Big thanks to FREEZONE and Chris who was quickly available to fix my heating issue. Not only was it affordable, Chris also explained the problem, showed me how to resolve the issue, and even offered to bring parts if I needed an emergency fix in the future. They went above and beyond. This beats any other HVAC company in the Richmond area. Honest and dependable!

— Jenna Weinschreider

My AC went out yesterday. I had Michael and sons come out and sogood come out. Both told me it was a rip and replace. Nothing else they could do. Also told me that it was a whole unit replacement and quoted me around/above 10k. My wife called Freezone who sent out Chris Hernandez. Within minutes he diagnosed the capacitor was dead. He replaced it for a great price and saved me thousands. Good and honest work. Any of my HVAC needs will go through FreeZone and Chris will be my go to for the calls. Very friendly, honest and took time to show me what he was doing.

— Alex

FreeZoneRVA replaced my HVAC system 11 months ago, but I just discovered they never finished the job properly. Instead of adhering to industry standards of securing the new unit with straps and sealant, they cut corners and taped the old duct to the new system. I only found out when, seven months pregnant, I realized both sides of the duct had come loose — losing energy efficiency for nearly a year and sucking harmful insulation from the attic into the airflow. They came back to fix it and did what should’ve been done the first time — gluing and strapping the duct correctly — but refused any compensation for nearly a year of lost efficiency (and lost peace of mind due to inhaling insulation while pregnant). They claimed that because it was a “replacement,” they weren’t responsible for installing it correctly. Who was, then? Energy is expensive enough without paying for someone else’s shortcuts. I do not recommend this company. Note: The first image is what they did initially, the second is what they should have done (notice the straps and glue).

— Anne-Claire Siegert