F.W. Webb Company - Albany

Tom heat design team did a great job of help me with my navien hw/boiler. Very helpful in getting me the parts I needed and suggesting parts I didn’t know I would need but did need upon the install. Thank you very much.

— Michael Sarrubbo

Paul was a incredible help today. I called with a large issue of not having heat and hot water in 3 weeks. Parts were back ordered elsewhere and he personally took on my problem. He was in contact with me several times and ended up helping with the solution! He was the first helpful person in all of this. Thank you!

— Andrea Smith

Went in here yesterday seeking parts to hook up a stove- Start we d of great with a polite young man directly inside at the parts counter. He directed me and my boyfriend into a side room to peak with someone in HVAC. Lady at the desk in there, super kind, polite, couple of employees having friendly banter... enjoying work life... QUE the guy they called to help me.. First off... WHAT A tool!! Could barely be bothered to listen to what I was asking... he got uncomfortably emotional over some questions.... turned bright red in the face and was obviously triggered by a woman asking for some guidance about parts- the whole interaction was incredibly uncomfortable-- Like to the point where we just left while he was still red face ranting about how he couldn't help someone who wasn't a contractor- I went pretty much next door to the other pipe supply place and we all had a good laugh about how many people have done just that after dealing with THAT GUY who is not kind, polite or even good at his iob.... they helped me out with what I need.... and I will forever tell people to avoid F.W. Webb like the plague.

— T Laine