Excelsior Air LLC

I’ve had nothing but good experiences with this company, therefore when it came time to update my HVAC system I went with them. I got a heat up with gas furnace as backup. They don’t try to up sell, they are honest and very easy to work with. They coordinated with the company that encapsulated my crawl space, which was great because I didn’t have to be the middle person between them. They also install a new vent for my dryer and they even leveled my LG Tower for me.

— Gaby Torres

Man came out to look at my gas furnace. He said all three motorized dampers need to be replaced. He said if one was bad his boss recommended all of them be replaced. He came out again later and determined that was the problem. The next day another man came out and determined that the heat exchanger needed to be replaced. He said he couldn't leave the furnace running because there was a chance of carbon monoxide. The part took 12 days to get here. They did not expedite the part. I was told by the technician that it only weighed 15 or 20 lb. This part was covered under warranty. This was in the middle of winter when we had freezing days constantly. I had to buy several heaters to keep my house warm. They charged me over $2,500 labor for 5 hours work and the time that it took to determine what the problem was. I'm running the AC now and it's not running right because of something they've done wrong. So do yourself a favor and don't deal with these rip-off artists. You shut off my heat claiming carbon monoxide poisoning. I had no choice but to approve the quote thinking you would expedite this and get it done instead it took 12 days. I understand you need to make a profit. You could have adjusted the price when you found out what the cost was. But you took advantage. Your man claimed the motorized dampers were fine when he finished. I won't ask you to come out and take a look again for fear that you will find something else to charge me for. Called in another contractor. You left wires on the gas furnace unhooked and taped together that he said is a no no. He plugged them back in. The wires on one motorized damper were not connected. He fixed this. He will install a short bypass duct to keep the unit from being over pressurized. This will give us full control of each thermostat up and downstairs. Obviously you sent people to my house that did not know what they were doing.

— Randy Vaughan

I’ve been using Excelsior Air for HVAC services for years now. I always recommend them to others, every chance I get! Every tech that’s been out to my house over the years has been top notch (Kenny, Eric) and I also had them install a new system for me recently as well. Joanna is an amazing service coordinator as well, she’s always friendly and extremely helpful. Jesse (owner) runs an excellent company, and he isn’t afraid to dive into projects alongside his employees as well - that speaks volumes to his character. They’re the only company I trust for HVAC, period. Highly recommended!

— Sarah Fontaine