Epic Heating & Cooling

I would like to start off by saying I have 8 yrs experience as an HVAC Tech, Service tech, installer and duct fabricator as well as EPA universally qualified. I bought our brand new house from Buckert Contracting back in Dec of 2024 for $635K and Epic did the HVAC install. Within the first month we noticed the house would not heat, as well using 300 gallons of propane a month, the house had a 1 yr warranty to get everything fixed. I immediately called Epic to figure out what the problem was the Heat. Three different techs came out including the owner, their solution is adjusted dampers in the ducts and made things worse, as well as deny all blame. They made the mistake of telling me that they used 5" duct for all the runs downstairs, I confirmed this by closely examining it, our finished basement is freezing all the time. When I was an HVAC installer 5" is only to be used for small bathrooms. I examined all the plenums and there is no reducers to keep volume up, which is why our kids rooms on the opposite of the house are freezing, sadly all of the ducts are finished in with sheetrock. I have called Epic multiple times after their initial 3 service calls within the first couple months of buying the house and they have never called me back. Aaron Buckert has told me on multiple occasions that they would get back with me, never did. I am now stuck with this problem as well as a $600 month heating bill. I truly believe the main issue is lack of duct sizing, sadly all sheetrock would need to be torn out to resolve the issue, not to mention they wouldn't even come out to verify the AC worked properly after the summer came around. The fact is, this was warrantied for a year and they refused to do anything at all!

— Ryan Prettyman

What a great team at Epic heating and Air. Our daughter was having furnace troubles and the unit was 20 years old and the AC was a 48 year old carrier. Will came out for a service call and did his best to identify the problem but being its age we decided to get a new AC and furnace. We visited with Justin on Monday and the install was Tuesday. Preston and Aaron did a fantastic job , friendly, polite and very efficient. Thanks Epic!

— Theresa Frey

The service man was nice and professional. He explained things to me he didn't have to. THANK YOU. Its hard to find good service nowadays.

— Luqueeda Pace