Dragonfly Heating & Cooling

Dragonfly was on time and their Service Manager Mike was great. Very knowledgeable, thorough, honest and approachable. He diagnosed the issue with our unit and made all necessary phone calls for warranty onsite with a great deal of transparency. Anyone that needs air conditioning work should give Dragonfly a shot. A shot out to Sheldon and Lori. Sheldon with Dragonfly installed our system 10 years ago and we’ve trusted him and his folks ever since. And no, no, and no to anyone that may think I am related to anyone at Dragonfly, getting something for my review, or other. We really had our system installed by Sheldon 10 years ago and every time we’ve needed maintenance or repairs, he is our go to person and company. Their pricing is very reasonable for their level of knowledge, experience and expertise in their field. If you want cheap unreliable work, these folks are not it. If you want it done right at a good price, Dragonfly should be at the top of your list. Thank you.

— L DC

We recently needed to replace our 36 year old HVAC system and received multiple quotes from different companies. After comparing our options, we decided to move forward with Dragonfly Heating & Cooling, and I’m so glad we did. Michael was the person who helped us and he was fantastic from start to finish. He was very friendly, professional, and extremely understanding about working within our budget. Out of all the quotes we received, Dragonfly offered the best price and the process was incredibly smooth. We met with Michael on a Saturday, made payment on Tuesday, and the entire system was installed by Wednesday. The turnaround time was amazing. Everyone we interacted with, including the staff answering the phones, was professional and helpful. Since this was for a rental property, it was also really important to me that the technicians were respectful of my tenant, and they absolutely were. My tenant is very happy with the work that was done. I originally found Dragonfly through recommendations in local Facebook groups, and now I completely understand why so many people recommend them. They also offer payment options, which is a huge plus. I would definitely recommend Dragonfly Heating & Cooling to anyone looking to repair or replace their heating or air conditioning system.

— Michelle Chung

They seemed like they knew what they were doing... Eight months, after receiving service from this company, my system was getting dirtier and dirtier at the vents going out. We live in Norco so we assumed it was simply the need to change our filters more regularly. So instead of every three months we were changing every two or every month. But my kids were getting sick at this point and the vents were disgusting. So I went into the attic to see if maybe a rodent chewed through the main intake duct. Instead I found three holes where dragonfly had drilled into the main boxes, to most likely do tests for the maintenance I had hired them to do that day, and never plugged them back up... This whole time my system has been sucking crap from the attic and putting it into my home, making my kids and I sick and wheezing from the crap it was pulling in. When I called them about the poor service and what they were planning to do about it. They told me that cause I asked for a quote for possible future service to change out my ducts for something more efficient. They decided to stop all the maintenance I had already asked for that day and not at least finish the service they were there for. I mean did they think I was not going to use my system till I got a quote for a better system. Even still why after not going with the upgrade did they not think to plug up the holes then... Still need my home cooled with my ac till I can see if I can afford to upgrade, right?

— Nathan Stephenson