Cool Zone Engineering

I purchased an ac unit with heater 2 years ago from them. Finally decided to turn the heater on and no hot air came out. I contacted them and they sent out a worker. I was told I have electrical issues and this is the reason why my heater wasn't working. I have been calling for 3 days, left multiple voice messages and have not heard back from this company. I called another company to come fix the heater. The guy opens the ac component and theres no heater installed. This company is a scam and I urge everyone to do business elsewhere. I have sent emails, left voice messages, and sent a picture of no heater. No one has called me. Horrible company

— ohnine ohsix

I had a very poor experience with this company. They installed an AC unit without the heating component that was supposed to be included, even though my contract clearly shows that I paid for a heater. When I contacted them about the issue, they tried to claim I had electrical problems, which was not true. I later had another licensed AC company inspect the unit, and they confirmed that the heating component was never installed. I’ve been calling for days to schedule the installation, but they have not returned my calls or voicemails. Due to the lack of honesty and complete lack of follow-up, I would not recommend this company.

— Patricia E

If I could give zero stars, I would. The AC itself is fine, but the customer service is unbelievably bad. Missed appointments, no follow-ups, and every call felt like I was inconveniencing them for asking about a service I paid for. No accountability, no communication, no urgency. When something goes wrong, good luck getting help. Save yourself the frustration and choose a company that actually cares about its customers.

— Scoopty Loo