Cold Factor Heating & Air Services

Excellent Service & Above-and-Beyond Customer Care! I cannot recommend Cold Factor Heating & Air Services highly enough! They recently installed a new AC system in my home, and the entire experience was absolutely phenomenal from start to finish. A situation came up where the original unit we selected was unavailable. Instead of delaying the project or trying to charge me more, they completely stepped up and provided an **upgraded compressor while honoring the original quote**. That level of integrity and commitment to the customer is incredibly rare these days. Beyond the amazing equipment upgrade, the real highlight was the team itself. The installer, Nelson and his team demonstrated incredible dedication and support throughout the process. They were professional, meticulous with their work, and genuinely friendly from the moment they arrived. They took the time to answer all my questions and made sure everything was running perfectly before they left. They cleaned up well after the installation and when the indoor unit was too loud, Nelson returned to lower it's volume. Now it sounds great! If you want a company that pairs top-tier technical skill with honest, friendly customer service, look no further than Cold Factor!

— Bob Lessard

Nelson conducted my semi-annual system inspection. His attention to detail discovered degraded wire connectors which could caused the system to short out. He quickly repaired it and thoroughly completed inspection and cleaning of our two units. Thanks Nelson!

— Robert Herris

The Cold Factor technician did a thorough and professional maintenance check on my HVAC system. He also provided useful information about its current condition.

— Linda Ferraro