Air Service of West Virginia

In January 2020, Air Service replaced my furnace blower motor and cleaned my HVAC ducts. The next day, I had them return to investigate a weird new furnace noise. They found no explanation and the noise eventually stopped. Five years later I hired a different company to clean the ducts, and they found the reason for the weird noice: Air Service had used cardboard (pictured below) to keep debris out of my furnace during their cleaning - AND LEFT IT THERE. When I informed the owner of Air Service about this mistake, she blamed a tech who no longer worked for them. No apology. After that I requested a refund for their service, which had reduced airflow output and placed additonal pressure on my HVAC system for over 5 years. No response. For 6 months I left messages and emailed back and forth with two Air Service owners (Debbie, then Joyce), and got nothing but run-around. Two months ago I sent a certified letter reiterating everything that had happened and threatened magistrate court to recover the $550 refund and increased utility costs. No response. I think Morgantown residents deserve better.

— Hawley Montgomery-Downs

Great service as always. We have been customers for years. They are our one and only call.

— Jeff Meadows

Quick response. Great communication. Fair pricing. Very happy with Air Service.

— David Hough