Air Masters of Tampa Bay

Our A/C units stopped working. I called Air Masters and spoke with Veronica, who was very knowledgeable and kind. She scheduled our appointment with Chad, who came out and diagnosed the problem. He was very prompt and professional, and reassuring about the repair. The part was ordered from Trane right away, and although FedEx experienced delays in shipping, the part did come in. Now, the good part... Miguel came out on Saturday morning and installed the fan motor!!! He was at our house on time. He answered all of our questions, installed the fan motor, inspected the entire system, and made his recommendation on how to move forward with the care and maintenance of our system. He was so polite and kind and we never felt rushed or pushed into any decision. He presented our options and understood that our need right now is to keep the unit we have, and with Miguel and his co-workers helping us by getting it back in great working condition, we feel we have a chance to keep it longer. He is great! I worked for electrical and A/C contractors for 30 years, and know the ins and outs of both the office side and the technician's side. Although the part was delayed by FedEx, Veronica and Miguel worked to get us up and running, and on a Saturday even! Thanks to them, we are back at home (although our hotel stay was amazing), and my COPD and heart problems are back to normal. All in all, I highly recommend Air Masters and am happy that we purchased the Maintenance Agreement. They are coming out this week to clean the ductwork, coils and entire unit. Many thanks to Veronica and Miguel!

— Toni Walker

I had a fantastic experience with Air Masters of Tampa Bay, especially with Chad, the AC technician who came out to service my system. He was extremely knowledgeable, professional, and clearly knew exactly what he was talking about. He took the time to explain what was going on with my unit in a way that was easy to understand and made sure I felt comfortable with the work being done. Chad was thorough, honest, and didn’t try to upsell anything unnecessary — just focused on fixing the issue the right way. It’s hard to find technicians who combine skill, integrity, and great customer service, but Chad absolutely delivered. I highly recommend Air Masters of Tampa Bay, and if you can request Chad, do it!

— Randy F. Cabrera Sr.

Over the summer we decided to replace our entire HVAC System. We called a couple of companies to give us quotes. We specifically asked for TRANE HVAC. We knew it would be expensive but we were prepared to incur the cost for quality. While we were shopping for HVAC I saw a commercial advertisement on TV that drew me in with all their buzz words. They had so many benefits with several discounts, gift card, and more. From calling to schedule for a quote and talking with the front office Kimberly, then Amy I knew it was off to a good start. They were pleasant and professional. Then comes the salesman Zach Schneider. He came in and educated us on all the questions we had. He didn’t leave until we felt comfortable with what we were getting. He didn’t put any pressure but guided us on what we wanted and needed. Immediately we knew Air Masters was the company we would be giving our business. We purchased the TRANE 5-ton SEER 20 and have no regrets. Thank you Zach for being the face of the company. You sold us on your product which we’ve been extremely happy. Zach gave us his number for any follow-up questions or issues and he does not disappoint. He has responded to each of our questions. As a benefit to our HVAC system purchase, we had our air ducts cleaned at no extra charge. Seth Thompson came on a Saturday and the entire experience was a pleasure. Seth educated us on so many things we weren’t aware of and talked to us where we could understand. Our air ducts had never been cleaned and he walked us through what he was seeing. He didn’t pressure us on purchasing anything extra and only made recommendations. Seth was thorough and respectful of our home. He covered our furniture, moved furniture if needed and put it back, and cleaned up if anything wasn’t captured by the plastic covering. He was in our home for several hours and was a pleasure knowing him. Seth Thompson is a keeper. Air Masters, we commend you on your business, employees, and quality product. 5 Stars all around.

— Paul Gasca