ACS Home Services

I got a brand new AC unit installed indoors as well as the unit outside. ACS charged over $15,000 total for all the work they did. It immediately began making loud noises and did not work to the given specifications. Sometimes it wouldn't even blow out cold air. When it does, it is not powerful at all, the unit is extremely loud (see attached video) and wakes us up in the middle of the night, the temperature is not as cold as it is supposed to be, and it takes more than 4-5 hours to drop only 4 degrees. They sent technicians to my house 8 times, and replaced 4 or more parts over the course of their visits. During the third visit, they had to cut the pipes again so that they could blow out a blockage. A bunch of oil came out of the brand new pipe. After the eighth visit, it still does not work properly, and still makes EXTREMELY loud noises. I called the company and told them that I want a completely new unit. They told me that as long as it eventually reaches the temperature, that they will not replace the unit. They said it doesn't matter how long it takes. Also, they were going to charge me to have another technician come and take another look at it. This company is ridiculous. They respond to this review saying they will come out again. Yeah, and charge more money to fix a busted unit that they gave me. Do yourself a favor and stay away. Update: The outside unit is dead and no longer turns on. We called to have it looked at, and he said that since the temperature is currently what it was set at when we called, it's normal. Of course it is normal when it doesn't need to change the temperature! When the temperature outside is too hot or cold, it doesn't regulate the temperature inside because the outside unit is dead.

— John Marandola

I had a fantastic experience with ACS for my routine AC service. Adam arrived right on time (actually a little early!) and was incredibly professional. He even wore shoe covers, which I really appreciated. He quickly identified a mold issue in the air handler that I wasn't aware of. Adam took the time to clean everything thoroughly and installed a UV light to keep the mold from coming back. I can already notice a massive improvement in our air quality. I highly recommend ACS for any home services!

— Melinda Scaffe

I decided to give ACS a try after reading some good reviews about their service and I'm glad that I did. Their technician Kenny arrived at the scheduled time and did a thorough tune-up / maintenance on our AC. He was professional and courteous, explained what he was doing and provided copies of all work that was done and recommended. [Update] A second tech Eric who did the recommended repairs the next day also was timely and professional. It is refreshing to have a good experience with an AC company after the poor customer service we had with previous ones. Hoping the good vibes continue and will update this review as I use their services in the future.

— Ger Naz